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Privacy Policy

Last updated: 8/22/2026

1. Introduction

Welcome to Om Sri Balaji Electricals & Sanitaryware. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, interact with our AI chatbot, or place an order.

2. Information We Collect

  • Customer Information: Names, shipping and billing addresses, email addresses, and phone numbers required for account creation and delivery.
  • Order & Contact Details: Information regarding your purchase history, preferences, and communications with our customer support team.
  • Payment Information: Financial data such as partial card details or UPI IDs (processed securely by third-party payment gateways; we do not store full credit card data).
  • Website & Chatbot Interactions: Data collected via cookies (see below) and chat logs from your conversations with our AI assistant to improve service and recommendations.

3. How We Use Your Data

We use your data to process orders, arrange delivery, communicate order updates, improve website performance, and train our AI chatbot to provide better product recommendations.

4. Cookies

We use cookies to enhance your browsing experience, remember your cart items, and analyze website traffic. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of the site.

5. Data Security

We implement strict security measures to protect your personal data against unauthorized access, alteration, or disclosure. We do not sell your personal information to third parties.

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